Refund & Cancellation Policy

1. Scope

This policy applies to ProxyLens purchases, subscriptions, renewals, license keys, and paid plan changes made through XeonTech or an authorized payment provider.

2. Refund window

If ProxyLens does not work for your intended use case, you may request a refund within 14 days of the original purchase or renewal date. Refunds are reviewed using the purchase date, license activity, and support history.

3. Eligibility

Refunds are generally available when the product cannot be installed, activated, or used as described, and our support team cannot resolve the issue within a reasonable time. Please include your order email, license key, macOS version, and a short explanation.

• Installation or activation cannot be completed after reasonable troubleshooting.
• A paid ProxyLens feature materially does not operate as described.
• A duplicate charge, incorrect plan charge, or renewal billing error occurred.

4. Cancellations

You may request cancellation of future subscription renewals through XeonTech support. Cancellation stops future billing but does not automatically refund charges already processed unless the request qualifies under this policy.

Subscription access generally remains available until the end of the paid billing period after cancellation. Lifetime licenses do not renew automatically.

5. Non-refundable cases

Refunds may be declined for requests made after the refund window, repeated refund abuse, expired promotional licenses, or purchases made through third-party stores that require refunds to be handled by that store.

• Requests made after the 14-day refund window.
• Unsupported macOS versions, device restrictions, or third-party app behavior outside ProxyLens control.
• License sharing, misuse, or violation of the Terms & Conditions.

6. Team and volume licenses

Team, enterprise, invoice, and purchase-order transactions may have custom commercial terms. If your quote or invoice includes separate refund terms, those terms take priority for that purchase.

7. Refund method and timing

Approved refunds are returned to the original payment method when possible. Refund timing depends on the payment provider, card network, bank, and country, and may take several business days after approval.

8. How to request a refund or cancellation

Contact XeonTech support with the purchase email, order ID, license key, and reason for the request. Approved refunds are returned to the original payment method when possible.

Include your ProxyLens version, macOS version, screenshots or error messages when relevant, and any troubleshooting steps already attempted.