1. Information we collect
Information you provide: name, email address, company name, role, support messages, form submissions, billing contacts,
invoice details, and any files or notes you choose to send to us.
Account and license information: account identifiers, license keys, activation status, plan type, renewal status,
purchase history, support entitlement, and product version.
Payment information: payment method details are processed by our payment providers. We may receive limited transaction records,
such as order ID, payment status, amount, currency, tax information, refund status, and billing email.
Website and product diagnostics: pages viewed, approximate location derived from IP address, browser or device information,
macOS version, app version, crash reports, error reports, activation events, and other diagnostic information needed to operate and improve the product.
2. How we use information
- Provide, operate, maintain, and improve our products and services.
- Respond to inquiries and provide customer support.
- Process transactions and send service-related communications.
- Maintain security, prevent abuse, debug issues, and protect users.
- Manage licenses, activations, renewals, refunds, cancellations, and billing records.
- Send product updates, administrative notices, and important account messages.
- Comply with legal obligations and enforce applicable terms.
3. Cookies and similar technologies
We may use cookies and similar technologies to remember preferences, understand site performance, and improve the user experience.
For details, see our Cookies Policy.
4. ProxyLens traffic and local data
ProxyLens is designed for local traffic inspection on your Mac. Captured requests, responses, headers, bodies, saved sessions, logs,
mock rules, exports, certificates, and traffic contents are not sent to XeonTech as part of normal product use.
You control what you export or share. If you send files, logs, screenshots, or traffic samples to support, please remove passwords,
tokens, cookies, private keys, customer records, and other confidential information first.
5. How we share information
We may share information with service providers, payment processors, and legal or safety recipients when necessary.
- Service providers: website operations, analytics, customer support, and operational tools that process data on our behalf.
- Payment processors: providers used to complete purchases, renewals, refunds, and invoices.
- Legal and safety recipients: when required by law or necessary to protect rights, users, products, or systems.
We do not sell your personal information or sell ProxyLens traffic contents.
6. Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access,
disclosure, alteration, and loss. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Access to customer information is limited to people and vendors who need it for legitimate operational, support, billing, security,
or legal purposes.
7. Data retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required
or permitted by law. Support messages, billing records, invoices, tax records, license records, and security logs may be retained for different periods
based on operational, legal, accounting, dispute resolution, and fraud-prevention needs.
If you ask us to delete information, we will take reasonable steps to delete or de-identify it unless we need to retain it for legal,
security, billing, or legitimate business reasons.
8. International use
XeonTech products and websites may be used from different countries. Your information may be processed in countries other than where you live.
Where required, we use appropriate safeguards for such processing.
9. Your choices and rights
- You can request access, correction, or deletion of your information where applicable.
- You can control non-essential cookies through your browser settings and any cookie controls we provide.
- You can unsubscribe from marketing emails using the link in those messages.
- You can contact us to update billing contacts, license records, or support information.
Depending on your location, you may have additional rights to object, restrict processing, receive a copy of your information,
or withdraw consent where processing is based on consent.
10. Children's privacy
XeonTech products and services are intended for business and developer use. They are not directed to children, and we do not knowingly collect
personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide notice
where required by law.
12. Contact us
Questions, privacy requests, or data protection concerns can be sent through the
Support & Contact page.